The device fails to run due to a recurring window with the message "ELECTRODES ARE NOT CONNECTED". This diagnostic message is designed to inform the user that there is no peripheral connected or that there is a problem with a connection. It gives the user the opportunity to disable or resolve and continue. Without this feature, the user may not know if the device is working as it should.
This particular error (ELECTRODES ARE NOT CONNECTED 1) indicates a break somewhere in the first circuit between the device and the user. This is expected behavior if the electrodes are connected to channel 1 but they are not in contact with the user. Either the handholds are not being held or the foot plates do not have feet in good contact. Take these measures to resolve this error:
Step 1: Check - consult User Manual to verify that you are following directions for use.
Step 2: Contact - wet hands/feet and Press "CONTINUE". Be sure to wet hands/feet prior to each program.
Step 3: If Step 2 does not resolve the error, then change out the cable with a new one - sometimes a faulty, damaged or old cable can cause a break in the circuit.
Step 4: If Step 3 does not resolve the error, you may have a device with a loose connection on the induction port located on the top of the device. Try running the program with only channel 1 connected and see if it works. If it does, then the induction port is faulty or damaged. If it does not and the cable on channel 1 is new, then the fault lies elsewhere.
Step 5: If at this stage, you still have a non functioning device, let us know and we will escalate the ticket to ENSO Electronics for resolution. If you don't already have an open support ticket, you may send us an email support@biorez.life or open a ticket online at our Helpdesk. If you are on the Biorez Cloud, you may use your support chat to notify us and request assistance.
A user placed tape on the induction output cable to stop the "ELECTRODES ARE NOT CONNECTED" error. This demonstrates that a loose connection on the induction output can cause this error on the first circuit. It is not the only cause however in this case, it was.
There seems to be a progressive increase in this error as the induction port gets used more. The manufacturer is planning on launching version CT3 that will resolve this issue by separating channel 1 and the induction output. This separation should resolve these types of re-occurring progressively worsening errors. We recommend that this port should be reinforced or redesigned for better durability and connectivity. Whether the design of the output port will be improved remains to be seen.
This particular error (ELECTRODES ARE NOT CONNECTED 1) indicates a break somewhere in the first circuit between the device and the user. This is expected behavior if the electrodes are connected to channel 1 but they are not in contact with the user. Either the handholds are not being held or the foot plates do not have feet in good contact. Take these measures to resolve this error:
Step 1: Check - consult User Manual to verify that you are following directions for use.
Step 2: Contact - wet hands/feet and Press "CONTINUE". Be sure to wet hands/feet prior to each program.
Step 3: If Step 2 does not resolve the error, then change out the cable with a new one - sometimes a faulty, damaged or old cable can cause a break in the circuit.
Step 4: If Step 3 does not resolve the error, you may have a device with a loose connection on the induction port located on the top of the device. Try running the program with only channel 1 connected and see if it works. If it does, then the induction port is faulty or damaged. If it does not and the cable on channel 1 is new, then the fault lies elsewhere.
Step 5: If at this stage, you still have a non functioning device, let us know and we will escalate the ticket to ENSO Electronics for resolution. If you don't already have an open support ticket, you may send us an email support@biorez.life or open a ticket online at our Helpdesk. If you are on the Biorez Cloud, you may use your support chat to notify us and request assistance.
A user placed tape on the induction output cable to stop the "ELECTRODES ARE NOT CONNECTED" error. This demonstrates that a loose connection on the induction output can cause this error on the first circuit. It is not the only cause however in this case, it was.
There seems to be a progressive increase in this error as the induction port gets used more. The manufacturer is planning on launching version CT3 that will resolve this issue by separating channel 1 and the induction output. This separation should resolve these types of re-occurring progressively worsening errors. We recommend that this port should be reinforced or redesigned for better durability and connectivity. Whether the design of the output port will be improved remains to be seen.