BIORez Help - Accessing the Biorez Cloud on mobile devices

The Biorez Cloud is a private and secure Nextcloud service for Biorez partners to use. Nextcloud is an open source development for file sharing and communication. There are specific mobile apps that have been developed for nextcloud. It is best to use these applications when using mobile devices. With Nextcloud, you are in control of your photos, your calendar and contact data, your documents and everything else.

QUICK LINKS & TIPS
There are 2 main "Apps" for Apple and Android that you should install:

Nextcloud Talk App - this is the main app for communications on the Biorez cloud. Use this app to access your BIOREZ live support chat, group discussions and channels.

Download the Nextcloud Talk App for:
Apple -> Click here
Android -> Click here

Nextcloud Files App - this is the main app for accessing and managing videos, documents and other files securely.
If you want to securely play internal videos and access cloud files shared in the Talk App, make sure that you install this app.

Download the Nextcloud Files App for:
Apple -> Click here
Android -> Click here

Important: If you are trying to access videos and other files on your mobile device and you receive a "403 Forbidden" message (see image below), it is likely because the Files App is not installed and the link was directed to the default browser. Since the file was shared with you privately and securely, you will not be allowed to access it on the browser without authorization. Install the Files App and try again. It should work now. In some cases on Apple devices, the link might still get directed to the default browser even if Files App is installed.

This seems to be a known issue where Nextcloud Talk does not properly hand off internal links to the Nextcloud Files app on iOS. Here are some possible solutions and workarounds:

1. Ensure Both Apps Are Updated

Check the App Store for updates to Nextcloud Talk and Nextcloud Files.
Bug fixes in newer versions may resolve the issue.

2. Enable "Always Stay Logged In" in Browser

If you must use the browser, log in to Nextcloud in Safari and check "Stay logged in" when signing in.
This helps prevent 403 errors when opening links.

3. Manually Open Links in Nextcloud Files

Copy the internal link from Talk.
Open Nextcloud Files and paste it into the search or address bar to access it directly.

4. Try an Alternate Browser (Workaround)

Some users report better integration with Firefox Focus or Microsoft Edge instead of Safari.

Optional but Highly Recommended:

Nextcloud Password Manager App - this is a very useful app for managing your online passwords. It also acts as an AutoFill service, making logging in on Android and Apple mobile devices easier.

Apple -> Click here
Android -> Click here

Consult this Download page for detailed instructions on how to download, install and use Nextcloud on all your devices.