Biorez Wellness Technologies warrants that the device host main unit will be free from defects and malfunction for three years from the date of purchase; otherwise, it will be repaired or replaced at our cost. This protects you from “dead on arrival” (DOA) situations and defects in workmanship. If the unit fails during the three years (commencing from the date of delivery), we will replace the unit at no cost to you. The only exception is if the service area has changed. In other words, you are sending the unit from a different address than where it was delivered, and/or you would like to receive the replacement unit at a different address than delivered. We may add a fee if the service area changes and shipping costs exceed our allowances. In this instance, we will notify you before processing any warranty replacement.
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Qualifications
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The client must meet the operation, transport and storage conditions outlined in the User’s Manual and other documentation provided. This is considered to be “normal usage.”
We will repair or replace the device during the warranty period at our discretion. If the device host unit is dead on arrival (DOA) and/or damaged upon receipt, it will be replaced immediately upon formal notice. Any visible damage to the package should be recorded on the delivery receipt.
Exclusions
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It does not cover mechanical or physical damage caused by improper use, improper storage (high temperatures, for example), impacts (the device was dropped), opening/tampering with the device, etc.
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It does not cover cables, headphones, handholds, security keys , and peripherals.
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It does not cover accidents, force majeure, and other catastrophic events.
ShippingThe client will send the unit with DAP terms (Delivered at Place). We will reimburse these prepaid expenses once a technician has confirmed that the warranty covers the issue. If it is determined, by testing, that the issue is not covered by warranty, we will send you a quote for repairs. If this is the case, prepaid expenses will not be reimbursed.
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